Requests for returns or exchanges must be made within 14 days of receiving your package.
ALL RETURNS MUST BE APPROVED BY OUR CUSTOMER SERVICE TEAM PRIOR TO BEING SHIPPED. FOLLOW THE LINK BELOW TO HAVE YOUR RETURN REQUEST REVIEWED:
Before you submit a request to return or exchange your order, please read the following instructions carefully:
REASONS WHY YOU WANT TO RETURN & EXCHANGE YOUR ITEMS
- A CHANGE IN SIZE
It happens that you select a wrong size, no worries. Please include a note that states which size you would like and we will send you the correct size. While we are happy to exchange the size, no refunds are given for incorrect size choices.
- YOU RECEIVED WRONG ITEM
Although we double check everything, it can happen that we send you the wrong item. No worries, please attach a photo of the incorrect item you have received before you submit the request.
- PACKAGE LOST IN TRANSIT
If you have provided us with the correct address and the package has not arrived within the estimated shipping time as per our shipping policy, plus 15 business days for possible delays, or there is no update on the tracking info for more than 10 business days, please reach out to us, if we are unable to trace down the package we will re-ship a replacement free of charge. Please contact us within 10 business days from the last estimated delivery date so we can assist you with the matter. Once we ship the package the customer is responsible to follow the tracking updates because they often contain important information from the carrier.
- YOU RECEIVED A DAMAGED/FAULTY ITEM
We pride ourselves on unparalleled product quality. All orders go through 3-step quality check before we ship them out. However, if a damaged item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement. In this case you do not need to return the item. You can keep it, maybe sew it yourself, throw or give it away. The only thing we need you to do is submit a request for a return, and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge.
- If you meet the above criteria please submit your request here: https://oxyd-shop.com/return
Also, we would love it if you could tell us the reason why you are returning your item. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.
OXYD-SHOP does not provide prepaid returns shipping labels at the moment, and returns shipping for exchanges is at the customers expense.
Please note that any outbound shipping costs paid are non-refundable.
WE DO NOT ACCEPT RETURNS, REFUNDS, OR EXCHANGES IF
- You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns/refunds with that inquiry because all items are made specifically for you.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- You have requested a return after 14 days of receiving your package
- The exchange item is a different print or style than the original item
- If you have placed and order and requested a cancelation because once you place an order we begin with the printing process almost in real time.
- Order cancelation – we print on demand at the moment you place the order. There are no cancelations for accidental or test order. If you have any questions ask BEFORE you place an order. Please do NOT place an order if you do not want the product for whatever reason.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) are on Sale – No refunds or exchanges accepted.
- If you refuse a shipment from OXYD-SHOP for whatever reason, you will be responsible for the original shipping charges, customs duties to re-import the package (for international orders) that are incurred on the package, and the cost of return to our office. If any of these fees are incurred, the amount will be deducted from your return amount.
- Because all items are custom-made to order and are made especially for you, the refused & returned packages will be processed as returns with a 70% restocking fee, the balance will be refunded as a store credit, or the package will be re-shipped back to the customer.
- In some rare cases, we may make a one-time exception for a refund. In all those cases, a 30% restocking fee will be charged, and you must return all the items; all items must be in the original packaging and unworn.
OXYD-SHOP does not currently honor post-purchase price adjustments to existing orders.